PRIVACY POLICY

TeknoSense Solutions LLC
www.teknosense.com
Last Updated: December 15, 2025

TeknoSense Solutions LLC (“TeknoSense,” “Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) describes how we collect, use, and disclose information when you use our products, services, and website located at www.teknosense.com (collectively, “Services”).

TeknoSense is a Texas limited liability company subject to the laws of the United States. Since our servers are located in the United States, your information may be transferred to, stored, or processed in the United States. By using our Services, you understand and consent to the collection, storage, processing, and transfer of your information to our facilities in the United States and those third parties with whom we share your information as described in this Policy and our Terms of Service.

1. DEFINITIONS

For purposes of this Privacy Policy:

a. Customer

A person or entity that is registered with TeknoSense to use the Services.

b. Distribution List

A list of Subscribers and all data related to those Subscribers.

c. Personal Data

Any information relating to an identified or identifiable natural person.

d. Subscriber

Any person or entity on your Distribution List or who has opted in to receive communications.

e. You

A TeknoSense Customer or other person or entity who visits or uses our Services.

2. INFORMATION WE COLLECT

We collect two types of information: (a) Personal Data and (b) Non-Personal Data.

a. Personal Data

Personal Data is any information relating to an identified or identifiable natural person. Personal Data we may collect includes:

Identification and Contact Data: name, email address, phone number, physical address, username, or other contact information
Financial Information: credit card details, billing information, payment information
Business Information: company name, job title, industry, business needs
Technical Information: IP address, browser type, device information, cookie data
Communication Data: records of your communications with us, including chat logs, emails, phone calls, and text messages
Usage Data: information about how you use our Services, features accessed, and preferences

You may decline to provide Personal Data. However, some Personal Data is mandatory for certain services. If you decline to provide required information, we may not be able to provide those services to you.

b. Non-Personal Data

Non-Personal Data is any information that does not relate to an identified or identifiable natural person. Non-Personal Data we may collect includes:

Browser and Device Data: device type, operating system, browser type, screen resolution, time zone settings
Analytics Data: time spent on Services, pages visited, click patterns, navigation paths
Aggregate Information: statistical data about how users collectively use the Services
Cookies and Tracking Technologies: session data, preferences, and performance metrics

3. HOW WE COLLECT INFORMATION

We collect information through various methods:

Direct Interactions: when you register for Services, request information, subscribe to communications, or contact us
Automated Technologies: through cookies, web beacons, and similar tracking technologies
Third Parties: from business partners, service providers, and public sources
Customer Imports: when Customers upload contact lists or integration data

4. HOW WE USE YOUR INFORMATION

a. Use of Personal Data

We may use your Personal Data to:

Provide, maintain, and improve the Services
Process transactions and send transaction notifications
Respond to your inquiries and provide customer support
Send you technical notices, updates, security alerts, and administrative messages
Communicate with you about products, services, offers, and events
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues and security threats
Verify your identity and prevent fraud
Comply with legal obligations and enforce our agreements
Develop new products and services
Send marketing and promotional communications (with your consent where required)

b. Use of Non-Personal Data

We may use Non-Personal Data for any purpose, including:

Analyzing user behavior and demographics
Improving and optimizing the Services
Conducting research and development
Marketing and promotional purposes

5. SMS AND TEXT MESSAGE COMMUNICATIONS

a. Consent

By providing your mobile phone number and opting in to receive text messages, you consent to receive automated SMS/text messages from TeknoSense or our Customers for transactional, informational, and marketing purposes. Message frequency varies. Message and data rates may apply.

b. Opt-Out

You may opt out of text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message, or by contacting us at privacy@teknosense.com.

c. Data Usage

Text message data, including phone numbers and message content, is used to provide our Services and may be shared with service providers who assist in message delivery and analytics.

6. HOW WE SHARE YOUR INFORMATION

a. Sharing of Personal Data

We may share your Personal Data with:

Service Providers: third parties who perform services on our behalf, including hosting, analytics, customer service, payment processing, email delivery, and SMS delivery
Business Partners: partners who help us deliver Services or provide joint offerings
Legal Requirements: government authorities, regulators, or other parties when required by law or to protect our rights
Business Transfers: in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy
With Your Consent: other parties when you provide explicit consent
Affiliates: our parent company, subsidiaries, and affiliates for business purposes

We will never sell, rent, or lease your Personal Data to third parties for their marketing purposes.

b. Sharing of Non-Personal Data

We may share Non-Personal Data for any purpose, as it cannot be used to identify you.

7. DATA COLLECTED BY OUR CUSTOMERS

a. Customer Responsibility

Our Customers may import Personal Data they have collected from their subscribers or contacts. Customers are responsible for obtaining necessary permissions and consents to collect, store, and process this data. We act as a service provider processing data on behalf of our Customers.

b. Subscriber Rights

If you are a subscriber or contact of one of our Customers and wish to access, correct, or delete your information, please contact the Customer directly. If you contact us, we will refer you to the appropriate Customer.

c. Data Protection

We require all Customers to comply with applicable data protection laws and our Terms of Service. We implement appropriate security measures to protect data processed through our Services.

8. COOKIES AND TRACKING TECHNOLOGIES

a. What Are Cookies

Cookies are small text files stored on your device that help us provide and improve the Services. We and our partners use cookies and similar tracking technologies such as pixels and web beacons.

b. Types of Cookies We Use

Essential Cookies: necessary for the Services to function
Analytical Cookies: help us understand how you use the Services
Functional Cookies: remember your preferences and settings
Marketing Cookies: track your browsing to show relevant advertisements

c. Your Choices

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features. To opt out of interest-based advertising, visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.eu (for EU residents).

d. Web Beacons

We use web beacons in emails to track opens and clicks for analytics and campaign performance measurement.

9. DATA RETENTION

We retain Personal Data for as long as necessary to:

Provide the Services you have requested
Comply with legal obligations
Resolve disputes and enforce agreements
Fulfill legitimate business purposes

When Personal Data is no longer needed, we will securely delete or anonymize it. You may request deletion of your Personal Data by contacting us at privacy@teknosense.com, subject to legal retention requirements.

10. DATA SECURITY

We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication requirements
Employee training on data protection
Incident response procedures

However, no system is completely secure. If you create an account, you are responsible for maintaining the confidentiality of your login credentials. Please notify us immediately at privacy@teknosense.com if you suspect any unauthorized access to your account.

11. YOUR PRIVACY RIGHTS

a. General Rights

Depending on your location, you may have the following rights:

Access: request access to your Personal Data
Correction: request correction of inaccurate or incomplete data
Deletion: request deletion of your Personal Data
Portability: request a copy of your data in a portable format
Objection: object to certain processing of your data
Restriction: request restriction of processing
Withdraw Consent: withdraw previously given consent

To exercise these rights, contact us at privacy@teknosense.com.

b. California Privacy Rights (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

Right to know what Personal Data is collected, used, shared, or sold
Right to delete Personal Data (with certain exceptions)
Right to opt out of the sale or sharing of Personal Data
Right to correct inaccurate Personal Data
Right to limit use of sensitive Personal Data
Right to non-discrimination for exercising privacy rights

TeknoSense does not sell or share your Personal Data for cross-context behavioral advertising.

When we process data on behalf of our Customers, we act as a “service provider” under CCPA. If you are a subscriber of one of our Customers, please contact the Customer directly with your privacy requests.

To submit a request or designate an authorized agent, email privacy@teknosense.com or call +1 (281) 849-4205.

c. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 11(a) above.

Our legal basis for processing your Personal Data includes:

Consent: you have given clear consent
Contract: processing is necessary to fulfill our contract with you
Legal Obligation: processing is necessary to comply with the law
Legitimate Interests: processing is necessary for our legitimate business interests

You have the right to lodge a complaint with your local data protection authority.

d. Other Jurisdictions

We comply with applicable privacy laws in other jurisdictions where we operate. Contact us at privacy@teknosense.com for information about your specific rights.

12. MARKETING COMMUNICATIONS

a. Opt-Out of Marketing Emails

You may opt out of marketing emails by clicking the “unsubscribe” link in any marketing email or by contacting us at privacy@teknosense.com. We may still send you transactional or administrative messages necessary to provide the Services.

b. Opt-Out of Text Messages

You may opt out of text messages by replying STOP to any message or contacting privacy@teknosense.com.

13. THIRD-PARTY WEBSITES AND SERVICES

a. Third-Party Links

The Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. This Privacy Policy does not apply to third-party websites or services.

b. Third-Party Integrations

Our Services may integrate with third-party platforms (such as CRM systems, payment processors, and communication tools). When you use these integrations, the third party’s privacy policy governs their collection and use of your information.

c. Social Media Features

The Services may include social media features. Your interactions with these features are governed by the privacy policies of the companies providing them.

14. CHILDREN’S PRIVACY

Our Services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect Personal Data from children under 13. If you become aware that a child has provided us with Personal Data without parental consent, please contact us at privacy@teknosense.com, and we will take steps to delete such information.

By using the Services, you represent that you are at least 13 years of age (or the applicable age of digital consent).

15. INTERNATIONAL DATA TRANSFERS

If you are accessing the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our service providers operate.

The United States may not provide the same level of data protection as your home jurisdiction. By using the Services, you consent to the transfer of your information to the United States and other countries where we operate.

For transfers from the EEA, UK, or Switzerland, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.

16. DO NOT TRACK SIGNALS

Some web browsers have a “Do Not Track” feature. Currently, there is no industry standard for how to respond to Do Not Track signals. We do not currently respond to Do Not Track browser signals or similar mechanisms.

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated Privacy Policy on our website
Updating the “Last Updated” date at the top of this Policy
Sending you an email notification (for material changes)

Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

18. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

TeknoSense Solutions LLC
Email: privacy@teknosense.com
Phone: +1 (281) 849-4205
Website: www.teknosense.com

For privacy-related inquiries, please include “Privacy Request” in the subject line of your email.