Streamlining Email Management with RPA

Introduction

Government departments in Saskatchewan handle a high volume of public registration requests via email. These emails often contain required documentation such as identity verification, application forms, and consent letters in PDF format. Manual verification slows down response times and increases error probability, making it difficult to ensure consistency and accuracy across multiple departments.

Common Challenges

Manual sorting of emails is time-consuming and often leads to errors, affecting communication productivity and efficiency

Delays in responding to emails due to manual processes and high workloads can affect client satisfaction, strain business relationships, and result in missed opportunities.

Due to high workload and repetitive tasks, humans are prone to mistakes like missing emails and incorrect replies, which can disrupt operations and communication.

Verifying email attachments manually can result in missed files, leading to incomplete records and potential communication breakdowns.

Solution Overview

We implemented a UiPath RPA bot to take over the manual work of checking emails. It sorts messages, checks for PDF attachments, and sends quick replies if something’s missing. Everything gets logged, making it easier to track and report. The process is now faster, more accurate, and a lot less stressful for the team. It also ensures that no registration gets missed or delayed.

Before and After

Prior to automation, the email handling process was time consuming, error-prone, and heavily dependent on manual effort. With the introduction of RPA, we've transformed this workflow into a streamlined, reliable system that reduces workload, improves response times, and ensures consistent tracking—ultimately making the entire process smoother and more efficient.

beforeafter

Workflow Diagram

This diagram shows how the email registration process flows after automation. It highlights each step the bot handles—from checking emails and verifying attachments to sending followups and logging everything for tracking. A simple way to see how the whole process runs smoothly without manual work.

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